COMEDY SPACE — WEBSITE LEGAL PACK

Working draft for direct online ticket sales in the European Union
IMPORTANT INTERNAL NOTE This document contains website-ready draft language plus launch notes. Before publication, replace every [PLACEHOLDER], confirm the exact registered company name and G.E.MI. number from the company registry certificate, identify the actual ticketing/payment/hosting/analytics providers used by the live website, and have Greek/EU counsel perform a final review. Do not publish the internal implementation section.
SELLER / ORGANISER DETAILS
Legal entity: COMEDY SPACE M. IKE
Registered address: Alkyonidon 1, 20300 Loutraki, Greece
VAT ID: EL803363691
Greek Tax Number: 803363691
Managing Director: Serhii Chudaiev
G.E.MI. / company registration number: 195363437000
Customer support email: Customer@ComedySpace.com.ua
Privacy contact email: 1st@comedyspace.com.ua
Public telephone number: +30 697 261 6372
Website/domain: [INSERT]

PART I — TERMS AND CONDITIONS OF TICKET SALES

1. Scope and contracting party
1.1 These Terms and Conditions apply to the purchase and use of tickets sold through the COMEDY SPACE website and any checkout operated on its behalf.
1.2 Unless an event page expressly states otherwise, COMEDY SPACE M. IKE is the seller of the ticket and the organiser or promoter responsible for the event. If another organiser is identified on an event page, that organiser’s mandatory event rules may also apply.
1.3 By placing an order, the customer confirms that they have read and accepted these Terms and any event-specific conditions shown before payment.
1.4 These Terms do not limit any mandatory consumer rights that cannot lawfully be excluded.

2. Eligibility and customer information
2.1 The person placing an order must be at least 18 years old or otherwise have full legal capacity to enter into the contract.
2.2 The customer must provide accurate and complete contact and payment information. COMEDY SPACE is not responsible for a failure to deliver a ticket or event notice caused by incorrect information provided by the customer.
2.3 If a customer purchases tickets for other attendees, the customer is responsible for communicating the event rules and relevant information to those attendees.
3. Event information, prices and fees
3.1 The event page will state the event title, date, scheduled start time, venue, city, ticket category and, where applicable, seat or admission type. 3.2 Prices are shown in the currency displayed at checkout. The total amount payable, including applicable taxes and all mandatory fees charged by COMEDY SPACE, will be displayed before the customer places the order.
3.3 Optional extras will not be added without the customer’s active choice.
3.4 Promotional, early-bird or dynamic prices may change before an order is completed. A completed order will not be repriced solely because a later ticket price is higher or lower.
3.5 Where an obvious pricing or technical error occurs, COMEDY SPACE may cancel the affected transaction before the ticket is used and refund all amounts paid.
4. Order process and conclusion of the contract
4.1 The customer selects the event and ticket(s), reviews the order summary, provides the required details, chooses an available payment method and confirms the order using a button clearly indicating an obligation to pay.
4.2 A contract is concluded when payment is successfully authorised and COMEDY SPACE, through its FrontManager ticketing system, issues an order confirmation or electronic ticket.
4.3 If payment is not completed, rejected, reversed or not confirmed within the reservation period shown at checkout, the reservation may expire and the seats may return to sale.
4.4 The customer should review the confirmation immediately and contact customer support without undue delay if the event, date, seat, quantity or other material ticket details do not match the order.
5. Electronic tickets
5.1 Tickets are normally issued electronically to the email address or customer account used for the order.
5.2 Each QR code, barcode or other ticket identifier is unique and may be used only once unless the event terms expressly provide otherwise.
5.3 The customer must keep the ticket secure and must not publish or share its code publicly. The first valid scan may be treated as use of the ticket.
5.4 COMEDY SPACE may refuse admission where a ticket is counterfeit, duplicated, fraudulently obtained, cancelled, already used or otherwise invalid.
5.5 If a ticket is lost or inaccessible, COMEDY SPACE may reissue it where identity and purchase can be reliably verified and the ticketing system permits reissue.

6. Payment
6.1 Available payment methods are shown at checkout. Online payments are processed through Viva Wallet and any additional payment methods expressly displayed at checkout.
6.2 COMEDY SPACE does not require customers to send full payment-card credentials directly to COMEDY SPACE unless the payment interface expressly states otherwise. Payment providers may process card and payment data under their own legal obligations and privacy notices.
6.3 If a payment is reversed, disputed or subject to suspected fraud, COMEDY SPACE may suspend or cancel the affected ticket while the matter is investigated, subject to mandatory law.

7. Admission and venue rules
7.1 Admission is subject to presentation of a valid ticket and compliance with reasonable venue, safety and event rules.
7.2 The venue may conduct security checks and may refuse entry or require a person to leave where this is reasonably necessary for safety, legal compliance or protection of other attendees.
7.3 Late admission may be delayed until a suitable break in the performance or may be unavailable where the artistic or venue format requires it.
7.4 Age restrictions, accessibility information, bag policies, prohibited items and other material entry conditions should be shown on the event page or communicated before the event.
7.5 A refusal of admission caused by the customer’s breach of lawful event or venue rules does not normally create a right to a refund.

8. Programme, cast and production changes 8.1 Live performance is inherently subject to reasonable production changes. Cast, running order, supporting artists, technical elements or non-essential programme details may change.
8.2 A non-material change does not by itself create a right to a refund.
8.3 A material change to the date, city, venue or essential nature of the event will be handled under the Refund and Event Changes Policy below and any mandatory law.

9. Resale, transfer and misuse
9.1 Tickets are intended for personal use unless COMEDY SPACE expressly authorises another use.
9.2 Commercial resale, automated purchasing, ticket harvesting, fraud or use of bots may result in cancellation where permitted by law.
9.3 A ticket may be transferable unless the event page states that the ticket is personalised or transfer is restricted for legitimate reasons.

10. Cancellation, postponement and refunds
10.1 The detailed Refund and Event Changes Policy in Part II forms part of these Terms.
10.2 For tickets to leisure events scheduled for a specific date or period, the standard 14-day EU distance-contract withdrawal right does not normally apply.
10.3 Except where the event page expressly provides a voluntary cancellation option, a customer’s change of mind, illness, travel disruption, accommodation issue or inability to attend does not automatically create a right to a refund.
10.4 Where COMEDY SPACE approves or is legally required to provide a refund, COMEDY SPACE will initiate the refund without undue delay and, in any event, within 30 calendar days from the event cancellation announcement or from receipt of a valid refund request, as applicable, unless a shorter mandatory period applies under applicable law.
10.5 Refunds are normally made to the original payment method. Processing by the customer’s bank, card issuer or payment service provider after COMEDY SPACE initiates the refund may take additional time outside COMEDY SPACE’s control.

11. Force majeure and circumstances beyond reasonable control
11.1 Events may be cancelled, postponed, interrupted or modified because of circumstances beyond reasonable control, including government restrictions, public-safety incidents, severe weather, transport disruption affecting the production, venue unavailability, illness of key personnel, war, terrorism, civil disorder, epidemic or comparable events.
11.2 Force majeure does not remove any refund or other consumer rights that apply under mandatory law. Where lawful and appropriate, COMEDY SPACE may offer a replacement date, replacement event or voucher, but a voucher will not replace a cash refund where the customer is legally entitled to cash and has not voluntarily agreed otherwise.

12. Liability
12.1 COMEDY SPACE is responsible for performing its obligations with reasonable care and in accordance with applicable law.
12.2 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence, death or personal injury where applicable, or mandatory consumer rights.
12.3 To the extent permitted by law, COMEDY SPACE is not responsible for independent travel, accommodation, meals, visas, parking, childcare or other third-party costs arranged by the customer in connection with an event.
12.4 Where a third-party venue, payment provider or other supplier acts as an independent controller or independent service provider, that third party may also have its own legal responsibilities.

13. Complaints and customer service
13.1 Questions and complaints concerning an order should be sent to Customer@ComedySpace.com.ua and should include the order number, customer name, event and a concise description of the issue.
13.2 COMEDY SPACE will acknowledge and handle complaints without undue delay and will respond within any mandatory legal time limit.
13.3 Consumers may also seek assistance from the Hellenic Consumer Ombudsman or another competent certified alternative dispute resolution body where applicable.
13.4 The former EU Online Dispute Resolution (ODR) platform is discontinued and is intentionally not referenced as an active dispute channel.

14. Governing law and jurisdiction
14.1 These Terms are governed by Greek law.
14.2 If the customer is a consumer habitually resident in another country, this choice of law does not deprive the customer of mandatory consumer protections that would apply under the law of that country.
14.3 Jurisdiction and venue for consumer disputes are determined by applicable mandatory EU and national rules. Nothing in these Terms requires a consumer to waive a court or forum available to them under mandatory law.

15. Changes to these Terms
15.1 COMEDY SPACE may update these Terms for future purchases. The version accepted at the time of purchase applies to that order unless a mandatory legal change requires otherwise.
15.2 Material updates will be published on the website with a clear effective date.

PART II — REFUND, CANCELLATION AND EVENT CHANGES POLICY

1. Core refund position
COMEDY SPACE’s operational refund standard is: where a refund is due, it will be initiated without undue delay and no later than 30 calendar days from the official cancellation announcement or from receipt of a valid refund request, as applicable, unless a shorter mandatory legal deadline applies.

2. Event cancelled
2.1 If an event is cancelled and no replacement performance is accepted by the customer, the customer is entitled to a refund of the ticket price and all mandatory fees collected by COMEDY SPACE for that ticket, subject to mandatory law.
2.2 The refund will normally be made automatically to the original payment method where technically possible. If additional information is required, COMEDY SPACE may request only the information reasonably necessary to complete the refund.
2.3 COMEDY SPACE will initiate the refund within the 30-day standard stated above, or sooner where required by law.
3. Event postponed or rescheduled
3.1 If an event is moved to a new date, the original ticket will normally remain valid for the replacement date.
3.2 A customer who cannot or does not wish to attend a materially rescheduled event may request a refund, unless mandatory law provides a different rule.
3.3 Refund requests should be submitted using the contact method stated in the event-change notice and should include the order number.
3.4 Approved refunds will be initiated within 30 calendar days from receipt of the valid request, unless a shorter mandatory legal deadline applies.

4. Venue or city change
4.1 If the event is moved to a materially different venue or city and the change materially affects the customer’s ability to attend, the customer may request a refund subject to applicable law.
4.2 A move within the same venue, a seat adjustment to a reasonably equivalent or better location, or another non-material operational change will not normally create a refund right where the customer can still attend the substantially same event.

5. Change of mind or personal circumstances
5.1 Tickets for a leisure event on a specific date are generally exempt from the standard 14-day EU cooling-off right.
5.2 Unless the event page expressly offers a flexible ticket or cancellation option, tickets are therefore final for change-of-mind purposes.
5.3 Illness, missed transport, visa problems, work obligations, weather affecting the customer’s journey or other personal circumstances do not automatically create a refund right, without prejudice to mandatory law or any separately purchased insurance.

6. Event interrupted or partially performed
If an event begins but is interrupted or cannot be completed, COMEDY SPACE will determine the appropriate remedy in light of the extent of performance, the reason for interruption and applicable law. A rescheduled performance, partial refund, full refund or other remedy may be offered where appropriate.

7. Refund method and timing
7.1 Refunds are normally returned to the original payment method.
7.2 Where the original payment method cannot receive the refund, COMEDY SPACE may request verified alternative payment details.
7.3 The 30-day period refers to COMEDY SPACE initiating or completing the refund action within its control. The time taken by a bank, card scheme or payment provider to post the funds after initiation may vary.
7.4 COMEDY SPACE will not require a voucher instead of money where the customer has a mandatory right to a monetary refund and has not freely agreed to a voucher.

PART III — PRIVACY POLICY
1. Who controls your personal data
The controller is COMEDY SPACE M. IKE, Alkyonidon 1, 20300 Loutraki, Greece, VAT ID EL803363691, Greek Tax Number 803363691. Privacy enquiries and requests should be sent to 1st@comedyspace.com.ua.

2. Personal data we may collect
We may process identification and contact data; order and ticket data; transaction and payment-status information; invoice details where requested; communications with customer service; event attendance or ticket-scan information where necessary; device, browser, IP and security-log data; cookie and analytics data where permitted; and marketing preferences.
We normally do not receive or store full payment-card details where payment is handled by an authorised payment service provider.

3. How we obtain data We obtain data directly from you when you browse, create an account, place an order, contact us or subscribe to communications. We may also receive limited transaction, ticketing, fraud-prevention or technical information from our ticketing, payment, hosting and communications providers.
4. Purposes and legal bases
We process personal data to:
a) take steps requested before a contract and perform the ticket-sale contract, including payment confirmation, ticket delivery, event notices, admission and refunds;
b) comply with tax, accounting, consumer-protection, fraud-prevention and other legal obligations;
c) pursue legitimate interests such as website and service security, preventing ticket fraud, maintaining business records, improving customer service and defending legal claims, where those interests are not overridden by your rights;
d) send optional marketing or use non-essential analytics/advertising technologies where valid consent is required and has been obtained.

5. Required and optional data
Data marked as required during checkout is necessary to process the order or comply with law. If you do not provide required data, we may be unable to complete the purchase or issue the ticket. Marketing consent and non-essential cookies are optional.

6. Recipients and service providers
We may share personal data, only as necessary, with:
a) FrontManager, used as the ticketing platform and ticket-delivery system;
b) Viva Wallet and the relevant acquiring/payment institutions used to process payments and refunds;
c) venues or access-control providers where necessary to validate tickets or manage attendance;
d) hosting, cloud, email, SMS, customer-support, cybersecurity and IT providers;
e) analytics and advertising providers only in accordance with the cookie choices and applicable law;
f) accountants, auditors, insurers, professional advisers and public authorities where legally required or reasonably necessary.
Before publication, COMEDY SPACE must identify the actual material providers used by the live website in the final version of this Policy.

7. International data transfers
Where personal data is transferred outside the European Economic Area, COMEDY SPACE will use an available lawful transfer mechanism, such as an adequacy decision, Standard Contractual Clauses or another mechanism permitted by the GDPR, together with supplementary safeguards where required.

8. Retention
We keep personal data only for as long as necessary for the purposes described above and to meet legal obligations.
Order, invoice and transaction records are retained for the period required by applicable Greek tax, accounting and limitation rules.
Customer-service records should normally be retained for no longer than 24 months after the matter is closed unless a dispute or legal obligation requires longer.
Security and technical logs should normally be retained for no longer than 12 months unless a security incident, fraud investigation or legal obligation requires longer.
Marketing data is retained until consent is withdrawn, the person unsubscribes, or the data is no longer reasonably needed for the marketing purpose.
Cookie retention periods are stated in the Cookie Policy and must match the actual website configuration.

9. Your GDPR rights
Subject to the GDPR and applicable conditions, you may have the right to request access to your personal data, correction, erasure, restriction, portability, and to object to processing based on legitimate interests.
Where processing is based on consent, you may withdraw consent at any time without affecting processing lawfully carried out before withdrawal.
You also have the right to lodge a complaint with the Hellenic Data Protection Authority or, where applicable, another competent supervisory authority.

10. Automated decisions and profiling
COMEDY SPACE does not intend to make decisions producing legal or similarly significant effects solely by automated processing unless this is specifically disclosed and a lawful basis and safeguards are in place. Marketing audiences or analytics may involve limited profiling only where permitted by law and consistent with cookie choices.

11. Marketing communications
Promotional email, SMS or similar direct marketing will be sent only where permitted by applicable law. Each marketing message will provide a simple way to unsubscribe or otherwise exercise the right to object.

12. Security
COMEDY SPACE uses appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. No online system can be guaranteed to be completely secure.

13. Children
The website is intended for purchases by adults. Tickets may be purchased by an adult for a minor where the event permits minors to attend. COMEDY SPACE does not intentionally request more personal data about children than is reasonably necessary for the relevant event or legal requirement.

14. Changes to the Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology or our processing. Material changes will be published with a new effective date.

PART IV — COOKIE POLICY

1. What cookies are
Cookies and similar technologies are small files or identifiers stored on or accessed from a user’s device. They can support essential website functions, remember choices, measure use and, if the user agrees, support analytics or advertising.

2. Necessary cookies
Strictly necessary cookies may be used without optional-cookie consent where they are genuinely required to transmit communications or provide a service expressly requested by the user, such as keeping a checkout session active, preventing fraud, maintaining security or remembering cookie choices.

3. Optional cookies
Analytics, audience-measurement, advertising, behavioural tracking and other non-essential cookies or similar technologies will be disabled by default and activated only after valid consent where required.
The website should provide separate choices by purpose and should make refusing optional cookies as easy as accepting them.
Consent must be capable of being withdrawn as easily as it was given.

4. Cookie categories
Necessary — required for core website, checkout, security and consent-management functions.
Preferences — remember non-essential user choices.
Analytics — measure traffic and use of the website.
Marketing — measure campaigns, build audiences or personalise advertising.
Third-party media — enable embedded content or social features that may set third-party cookies.

5. Actual cookie inventory — launch blocker
[INSERT ACTUAL COOKIE TABLE BEFORE PUBLICATION]
For every cookie or similar technology list: name, provider, purpose, category, first-party/third-party status and retention duration.
The table must be generated from the live website configuration and must match the consent-management platform.
6. Managing consent
Users must be able to reopen cookie settings from a persistent footer link or equivalent control and change or withdraw choices at any time. Optional cookies must remain off until the required consent is recorded.

PART V — LEGAL NOTICE / IMPRINT

Website operator and ticket seller:
COMEDY SPACE M. IKE
Alkyonidon 1
20300 Loutraki
Greece

VAT ID: EL803363691
Greek Tax Number: 803363691
G.E.MI. / registration number: 195363437000
Managing Director: Serhii Chudaiev
Customer support: Customer@ComedySpace.com.ua
Telephone: +30 697 261 6372
Privacy contact: 1st@comedyspace.com.ua

The information on this page must remain continuously accessible from the website footer and should also be available before checkout where required.

PART VI — CHECKOUT AND CONSENT TEXT 1. Mandatory order summary
Before payment, show the event title, date, time, venue/city, ticket quantity, ticket category/seat, total price including taxes and mandatory fees, payment method, and a clear reference to the applicable Terms and Refund Policy.

2. Required Terms checkbox
Suggested text:
“I have read and accept the Terms and Conditions and the Refund, Cancellation and Event Changes Policy.”
The checkbox must not be pre-ticked.

3. Privacy information
Suggested text:
“Your personal data will be processed as described in the Privacy Policy.”
Do not use consent as the legal basis for processing that is necessary to complete the ticket purchase.

4. Optional marketing consent
Suggested text:
“I would like to receive news, offers and information about upcoming COMEDY SPACE events by email.”
This option must be separate, optional and unchecked by default.

5. Payment button
Use clear wording such as:
“Buy and pay” / “Pay now” / “Order with obligation to pay”.
Avoid ambiguous labels such as “Continue” when that click actually creates the payment obligation.
6. Refund summary near checkout
Suggested text:
“Tickets for events on a specific date are normally not subject to the 14-day cooling-off right. If an event is cancelled or materially rescheduled and a refund is due, COMEDY SPACE will initiate the refund without undue delay and within 30 calendar days, unless a shorter mandatory legal deadline applies.”
PART VII — COOKIE BANNER TEXT First layer:
“We use necessary cookies to operate the site and checkout. With your permission, we would also like to use optional analytics and marketing cookies. You can accept all optional cookies, reject them, or choose by category. You can change your choice at any time.”
Buttons:
“Accept all”
“Reject optional”
“Manage preferences”

Second layer:
Display each cookie category separately, keep optional categories switched off by default, explain the purpose of each category, provide a link to the Cookie Policy, and provide a Save preferences button.

PART VIII — ACCESSIBILITY INFORMATION
COMEDY SPACE aims to make its online ticket-purchase service usable by as many people as reasonably possible, including people who use assistive technologies.
Where the European Accessibility Act and its Greek implementing rules apply to the service, the website, identification, security and payment functionality should be perceivable, operable, understandable and robust and should provide the accessibility information required by law.
Accessibility contact: 1st@comedyspace.com.ua
Internal legal check before publication: confirm whether COMEDY SPACE qualifies for the microenterprise exemption applicable to service providers. Even if exempt, maintaining an accessible checkout is strongly recommended.

PART IX — WEBSITE LAUNCH CHECKLIST — INTERNAL, REMOVE BEFORE PUBLICATION
1. Replace all placeholders: public support email, privacy email, public phone, website domain, G.E.MI. number and accessibility contact.
2. Confirm the exact statutory company name from the current Greek registry certificate and use it consistently in Terms, Privacy, invoices and footer.
3. Confirm whether COMEDY SPACE is always the organiser/seller. If some events are sold on behalf of another organiser, identify that organiser clearly on the event page and adapt liability/refund wording.
4. Ticketing platform confirmed: FrontManager. Before publication, confirm its exact legal entity and GDPR role (processor or independent controller) from the service agreement/privacy documentation.
5. Payment provider confirmed: Viva Wallet. Before publication, confirm the exact contracting Viva entity and its privacy role; COMEDY SPACE should not claim to store full card details if card data is handled by Viva Wallet.
6. Run a live cookie scan after the final site build. Populate the cookie table with exact cookie names, providers, purposes and durations.
7. Configure the cookie banner so optional analytics/marketing cookies are off before consent; Accept and Reject must be equally easy; no pre-ticked optional categories.
8. Put persistent footer links to Terms, Refund Policy, Privacy Policy, Cookie Settings and Legal Notice. Add Accessibility information if applicable.
9. At checkout, display the total price including mandatory charges before payment and use an unambiguous pay button.
10. Keep the Terms acceptance checkbox separate from optional marketing consent. Neither may be pre-ticked.
11. Send the customer an order confirmation/e-ticket to a durable medium such as email after successful payment.
12. Create an internal event-cancellation workflow so customer communications, refund eligibility and the 30-day refund clock are logged.
13. For a cancelled event, refund the ticket price and mandatory fees collected by COMEDY SPACE unless a different mandatory legal rule applies.
14. For a material reschedule or venue/city change, provide a clear accept-new-date/refund process.
15. Do not publish the obsolete EU ODR platform link. Use current Greek/EU ADR information instead.
16. Confirm accounting/tax retention periods with the Greek accountant and align the Privacy Policy with the real retention schedule.
17. Confirm all third-country data transfers by hosting, CRM, analytics, advertising or support providers and document the GDPR transfer mechanism.
18. Confirm whether a formal DPO is required. If not, maintain a clear privacy contact channel.
19. Check whether the European Accessibility Act microenterprise exemption applies. If it does not, perform an accessibility compliance review of the website and payment flow and publish the required accessibility information.
20. Publish legal pages in the same language(s) in which customers are materially invited to purchase. Translations must remain substantively consistent with the master version.
21. Keep version-controlled copies of every published legal policy so the company can prove which version applied to each purchase.
22. Obtain final review by Greek/EU consumer and data-protection counsel before launch, especially for cross-border event sales and country-specific mandatory rules.

END OF WORKING DRAFT